Cancellation policy

This policy explains when an order can be changed or cancelled. It applies to orders placed on jerseyonwheels.com.

Cancelling before dispatch

If your order has not been dispatched, we can usually cancel it in full and refund you. Email jerseyonwheels@gmail.com with your order number as soon as possible and we will confirm by reply.

Cancelling after dispatch

Once an order has been handed to the courier we cannot cancel it. You can refuse delivery or return the item under our returns policy instead.

Customised and personalised items

Items customised with a name, number or patch are made to order. These cannot be cancelled once production has started, and are marked as final sale before purchase.

Orders we cancel

Occasionally we may need to cancel an order — for example if an item is out of stock, a pricing error is found, or a delivery address cannot be served. If this happens we will contact you and refund the full amount.

Refund timing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds can take several business days to appear. For cash-on-delivery orders we will arrange an alternative refund method with you directly.

Contact

Questions about a cancellation? Email jerseyonwheels@gmail.com and include your order number.